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If you are not entirely satisfied with your purchase, we are here to help.


Returns:

You have 15  calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt of proof of purchase.

A 15% to 70%  restocking fees will be charged if the product in not received in its original condition.


Cancellations / Return to Vendor Items

Cancellations must be made before we send the order. If the order has not been shipped, a refund will be issued by the same method of payment the order was originally charged. If a cancellation is placed after the order has been shipped, it is the customer‘s responsibility to send it back to us. Once we received the package, a refund will be issued. Shipping and handling charges are non-refundable. All refunds are processed within 5 business days. We reserve the right to cancel any order at any time.

Return To Sender (RTS) items due to the following reasons will be shipped again provided that the client will pay the reshipping fee.

  • Address not existing.
  • Unclaimed.
  • Person unknown at the address.
  • Address vacant.
  • Address Undeliverable
  • Any other reason for which the customer is solely liable.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5 business days.


Shipping:

You will be responsible for paying for your own shipping costs for returning your item.


Contact Us:


If you have any questions on how to return your item to us, contact us by

Phone 1714-547-9609

E-mail custserv@thecowboystore.com